Frequently asked question
How to create a casino account?
It’s perfectly simple! To do that, click “Sign Up” button at the top of any page and fill in all the mandatory fields of the form. After you have completed this form, press the “Register” button. Upon completion of the registration procedure, you will receive a confirmation letter via e-mail specified by you. To activate the profile click on the URL in the e-mail you received.
Lost your Password?
In order to recover the password, you just need to click “Log in” button and choose “Forgot Your Password?” tab. After that enter your e-mail address or phone number below and click the “Recover” button. Proceed according to the instructions that will be sent to your e-mail or phone.
Have no access to the e-mail?
To change the e-mail, you will have to follow the identification procedure. Just send an e-mail with all the following details to [email protected]:
- Reason for the change of the e-mail address:
- E-mail address assigned to the account at the moment:
- Your phone number:
- Your birth date:
- Your IP address (you can specify your IP address via the link https://2ip.ru/):
- Amounts of recent withdrawals that you can indicate:
- Amounts of recent deposits that you can indicate:
- Payment methods of deposits (names of replenishment methods and details used):
- Payment methods of withdrawals (names of withdrawal methods and details used):
- Current e-mail that you want to assign to your account.
Is a documentary proof of identity required?
We are not requesting the identity documents without an exceptional purpose. We care about your privacy.
How long does it take to replenish an account?
Basically, the funds are immediately deposited to your balance, but it also depends on the speed of the payment provider.
How long does it take to withdraw money?
We make every effort to withdraw money as quickly as possible. That all depends on the speed of the payment provider and the workload of the finance department, as workers process all requests manually and in turn. We make every effort to justify your trust.
How can I get free bonuses?
Detailed information on bonuses is available on the page «Bonuses and Promotions».
What a bonus wagering is?
The bonus wagering occurs during the game under the allowed wagering requirements. Your bets are added up until the value of this amount reaches the desired values. Your bets are added up until the value of the amount reaches the desired ones. Usually it is the amount of the bonus multiplied by the value of the wager. For example: if the bonus amount is 100 rubles and the wager is 20, you have to bet 2000 rubles to complete wagering (100 rubles × 20 = 2000 rubles).
What if you cannot wager your bonuses?
Read carefully the bonus requirements (hyperlink) on the “Bonuses and Promotions” page. Make sure you have completed the wagering requirements of any bonuses received. Perhaps you are trying to wager at a rate higher than the allowable one, or playing a game that does not participate in wagering. If you cannot find any errors on your part, please contact our support. We will help you.
Are there any personal bonuses?
Yes, of course, we provide individual conditions for each player.
The game is crashed/does not start, what should I do?
Do not be afraid of data loss and try reloading the page. The game takes you back to the last interrupted point. If the game continues to crash, try restarting the browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). You can also clear your browser's cache. If none of the methods help, contact the support.
Still have any questions?
If you still have questions, you can contact our online support chat. We will consider your question as quickly as possible and give you a comprehensive answer.